Setting up redirects for your test

When you run an unmoderated test through an external tool (such as Lyssna or Maze), User Sense needs a redirect to link the session to the right participant. Without this connection, we can't link the recording and data to the participant.

You'll always need to set up two redirects:

1. From User Sense to the external tool — so the session data is passed into the tool
2. From the external tool back to User Sense — so we know the participant has completed the task

Below you'll find a step-by-step guide for each tool.

Redirecting from Lyssna to User Sense

Step 1 — Redirect from User Sense to Lyssna

1. Create a test in User Sense without recordings
2. Add the External tool task
3. Paste your Lyssna link into the URL field and add the following variables directly after it: ?sessionId={sessionId}&sessionHash={sessionHash}

Example: https://www.lyssna.com/29832981?sessionId={sessionId}&sessionHash={sessionHash}

Step 2 — Redirect from Lyssna back to User Sense

In Lyssna, set up the following test redirect: dashboard.usersense.io/en/web/complete/task/live/{{sessionId}}/{{sessionHash}}

Note: Lyssna requires variables to be wrapped in double curly braces. This differs from the syntax used in User Sense, but the link above is correct.

Redirecting from Maze to User Sense

Redirects in Maze are only available on a paid plan (Pro or Org). Automatic redirects are disabled for security reasons — participants need to click the CTA button on the Thank You Screen themselves to be redirected back.

Step 1 — Redirect from User Sense to Maze

1. Create a test in User Sense without recordings
2. Add the External tool task
3. Paste your Maze link into the URL field and add the following variables directly after it: ?sessionId={sessionId}&sessionHash={sessionHash}

Example: https://www.maze.com/29832981?sessionId={sessionId}&sessionHash={sessionHash}

Step 2 — Redirect from Maze to User Sense

1. Open your maze in the Maze builder
2. Go to the Thank You Screen block
3. Toggle on "Add Custom CTA"
4. Paste the following redirect link into the URL field: https://dashboard.usersense.io/en/web/complete/task/live/{{sessionId}}/{{sessionHash}}

Note: Maze requires variables to be wrapped in double curly braces. This differs from the syntax used in User Sense, but the link above is correct.